This document sets out the shipping policy that applies to customers that make a purchase at www.theaura.uk. If you have any questions, please contact our customer service team on 02082812308 or support@theaura.uk.

Shipping Options and Delivery Costs

We offer the following shipping options. You will be asked to select a shipping method at checkout.

£ 4.95

Order Processing

Please allow 2 business days to process your order.

Delivery Address & PO Boxes

Please note that we are unable to modify the delivery address once you have placed your order. We are sorry but we do not ship to PO boxes.

At this time, we ship to the following countries: United Kingdom

Tracking your order

Once your order has been despatched, we will send you a confirmation email with tracking information.

Damaged or Lost Items

In the event that your order arrived damaged in any way, please email us within 10 working days from the date of despatch at support@theaura.uk – with your order number and a photo of your item’s condition. We address these on a case by case basis but will try our best to work towards a satisfactory solution.

If you do not receive your order within 10 working days from the date of despatch, please contact us on email at support@theaura.uk.

Returns, Refunds and Exchange

We want you to be completely happy with your purchase – please read our returns policy for detailed information about our processes.